Payment research · Updated 6 September 2026
DuitNow Gaming Payment Guide
A practical checklist for verifying DuitNow recipients, keeping transaction records and understanding the limits of bank-transfer dispute recovery.
Transfer checklist
Before you approve a payment
- 1Confirm the platform's current official domain.
- 2Ask for the exact registered recipient name before transferring.
- 3Compare the displayed recipient with the payment instruction.
- 4Save the transaction reference, amount, date and support conversation.
- 5Stop if the recipient changes unexpectedly or support applies pressure.
Evidence record
What to record for every method
| Area | Minimum evidence |
|---|---|
| Recipient identity | Must match the instruction and remain consistent |
| Records | Receipt, reference number, timestamp and support transcript |
| Security | No password, OTP, PIN or remote-control sharing |
| Limits and fees | Verify current wallet and platform terms before transfer |
| Missing payment | Use the written tracing process; do not automatically resend |
| Withdrawal conditions | Check whether the same method, KYC or extra documents are required |
If a payment is delayed
Do not immediately repeat the payment. First check the wallet or bank status and save the transaction reference.
Contact support through the verified domain and request a written tracing case or reference number.